Returns Policy

rushforgefernhold.com aims to provide every customer with a satisfactory shopping experience. If you receive home storage items with problems, please contact us according to the following return and exchange policies.

  1. Return Period: You can submit a return request within 30 days of receiving the goods. Return requests submitted after this period may not be accepted.
  2. Return Conditions: Returned items should be in unused condition and, if possible, retain their original packaging, accessories, and completeness.

If the item has quality issues, is damaged during transportation, or the received item is significantly different from the order, please contact us promptly and provide order information and relevant photos.

  1. Exchange: If the item has quality issues or is damaged during transportation, we will provide an exchange or other reasonable solution based on the specific circumstances.
  2. Ineligible Return Conditions: Returns may not be accepted in the following situations: The item is visibly used or damaged. Damage caused by improper customer use. The item is missing necessary accessories or the packaging is severely damaged. The return period has expired.
  3. Refund: After confirming that the return meets the conditions, we will process the refund using the original payment method. Refund processing time may vary depending on the processing speed of the bank or payment institution.
  4. Return Shipping Costs
    If a return is due to product quality issues, shipping damage, or incorrect item delivery, we will typically cover reasonable return shipping costs based on the specific circumstances. If a return is due to personal reasons, the customer may be responsible for the return shipping costs.
  5. Contact Us
    To request a return or exchange, please contact us using the following methods:
    Company Name: RUSHFORGE FERNHOLD LLC
    Company Address: 912 3RD STREET NEW ORLEANS, LA 70120-0000
    Email: [email protected]
    Please provide the order number, product information, and reason for return/exchange in your email so that we can process your request promptly.